NBN Scheduled Maintenance bricked my HFC NTD! | Summary of Information Related to nbn downstream light flashing

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NBN Scheduled Maintenance bricked my HFC NTD!

NBN Scheduled Maintenance bricked my HFC NTD!


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There was NBN Scheduled Maintenance* for my service; now my HFC Arris CM8200 NTD is stuck in what appears to be a firmware/bootloader restart loop. Solid power light & simulatously flashing green downstream/upstream/status LEDs before downstream/upstream go blue; then all lights off & the entire process restart again.

Ethernet link is dropping upon each reboot too. No combination of factory reset button pressing made any difference.

Note that on a working NTD & disconnecting the HFC to simulate a cable fault the unit should sit there with Downstream Flashing whilst it tries to get line sync. Only then will it eventually timeout & restart as part of a watchdog-timer process.

UPDATE: 4.5 days later; NBN replaced the unit and the new one connected straight away. The original unit was less than 18 months old too.

*Outage between 12:00AM and 6:00AM – and it dropped @ 12:07AM. .

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