EB Games Pre-order FAIL | Summary of Information Related to eb pre order

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EB Games Pre-order FAIL

EB Games Pre-order FAIL

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EB Games refuse to fill pre-order.
DO NOT Pay in full for pre-orders at EB Games.
This video explains why. .

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Protomonk 10/08/2021 - 15:41

You've preordered games from EB before so you're probably already aware of this but, when you pick up a preordered game you're required to sign for it (even if it's paid in full).

Also, it's not just a check box in a system. The preorder actually has to be rung through as a transaction (which is what prints out the signature slip) and records the date this was done.

Regardless of the amount you preorder this process has to take place. If they were to cancel a preorder it would either need to be put onto another preorder or onto the OG method of payment or a gift card.

It's been a while since I worked there but I still have a friend who's a manager that can confirm this. Also the fact you had to go back in 6 times is more telling of the poor quality staff than anything else.

Aufinator 10/08/2021 - 15:41

I've honestly never had issues with paying in full and pre-ordering. But I always pick up games on release cause if I pre-order that means I want it ASAP. Did you at least get a refund though?

Dance Dance North 10/08/2021 - 15:41

Hey man! I have an issue with my EB Games order on Boxing Day. I'll keep you updated, because it's now 17 days (or 10 business days) since I paid my order, yet it didn't ship. This is despite a promise of shipping within five business days, plus a payment and non-tracked shipment number. If they don't rectify this, I'll never pre-order or order online again.


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